Provides budget and management guidance for the disability claims activities as carried out by the State DDSs. When mutually agreed, provides support to the Hearings Operations (OHO) and/or specific State Disability Determination Services (DDS). This Office defines user concerns in the development of operational and programmatic specifications for new and modified systems, including the evaluation and implementation phases.
It oversees the coordination and implementation of SSA’s policies for the electronic delivery of Agency services to the public. It determines automation support needs for Operations components. It promotes systems and operational integration and defines user needs in the strategic planning process. It directs studies and actions to improve the operational effectiveness and efficiency of its components. It oversees regional operating program, technical, assessment and program management activities. SSA Organizational Structure Home / DCO Organizational Structure / DCO Functions SSA Organizational Manual: Chapter S2 - The Office of Operations
